Do you charge per room, resource, or booking?
No. Independent, Team, and Studio include unlimited rooms and resources, and every plan includes unlimited booking add-ons. Studio grows with active customers/members, not booking volume. Scale capacity is agreed in your custom plan, without per-room charges.
How does the free trial work?
Paid plans start with a 14-day trial. A card is required. Cancel before the trial ends to avoid the subscription charge.
Does Slotted take a percentage of my transactions?
No. Slotted takes 0% commission on your business transactions. Your subscription pays for the platform; we do not take a cut of your bookings or customer membership payments. Stripe and other payment processor fees still apply separately and vary by method and region.
Do I need Studio to teach a class or sell a membership?
Yes. Run a one-off workshop or sell a simple recurring membership on Independent or Team. Studio adds recurring class schedules, instructor management, membership benefits and usage rules, programs, and member access records. Connect Stripe to collect recurring payments.
Are email and SMS reminders included?
Yes. Every plan includes email and SMS reminders, including Independent. Sending requires notification setup and valid contact details; SMS also requires sender configuration, customer consent, and applicable carrier approval. Messaging charges may apply separately.
Are video calls, AI notes, and transcription included?
Built-in video calls, automatic meeting links, AI notes, and transcription are not currently included. Virtual appointments are coming soon.
How are staff counted?
The business owner counts toward the staff limit. Independent is for one operator, Team includes up to 10 people, and Studio includes unlimited staff. Scale staffing and capacity are agreed as part of your custom plan.
How do Studio’s active-customer tiers work?
Choose a Studio tier for up to 100, 101–250, or 251–500 active customers or members. Every tier includes the same Studio features, unlimited staff, and up to 10 locations. You are not charged by booking volume or transaction value. For more than 500 active customers, contact us for custom pricing.
Are these my customers’ membership prices?
No. These are your business’s Slotted subscription prices. Customer memberships are offers you configure and price separately within your workspace.
Can I keep my existing website?
Yes. Link from your existing website to your Slotted public booking page. Your customer journey can keep your business’s name and branding.
Can you help me switch?
We can work through your services, staff, resources, and migration needs with you. Data transfer depends on the source system and records involved; it is not an automatic import from every provider.